30-Days Mask Assurance Program

 

If you feel there are significant issues with your mask, we offer a 30-Day Mask Assurance Program where we can replace your mask with a different size or type. 

This is a separate exchange program specifically for masks. While opened masks are generally not eligible for return under our standard Return, Exchange and Warranty Policy, eligible masks may be exchanged under this program subject to the terms below.

 

Program Terms

• The exchange request must be made within 30 days from the date of your original purchase.
• This program is intended for mask exchanges only and does not include refunds, return-for-credit, price adjustments, or retroactive discounts.
• Customers are responsible for shipping both ways and returning the current mask back to us.
• To ensure a smooth return and exchange process, please ship the product back at the following address - 
  YourCPAPShop
  Unit 3, 3891 Chatham Street, Richmond, BC, V7E2Z7

Exchange Pricing

The exchange value of the original mask is based on the actual price paid at the time of purchase, including any promotional discount.

The replacement mask is valued at its current selling price at the time of exchange. Previous or expired promotional prices do not apply.

• If the replacement mask is higher in price, the customer is responsible for paying the difference.
• If the replacement mask is lower in price, the difference will not be refunded or credited.

For example, if a mask was purchased for $84 during a promotion and its regular price was $98, the exchange value of the original mask is $84. If the replacement mask is currently selling for $145, the customer would pay the $61 difference.

 

Promotional Pricing & Price Adjustments

• Our sale prices and promotional offers are available only during the advertised promotion period.
• If an item goes on sale or its price is reduced after your purchase, the sale price cannot be applied to your previous purchase, and we are unable to refund or credit the difference.
• Changes to the product's price after your purchase, whether an increase or decrease, will not change the value of your original mask for the exchange.
• Similarly, an expired promotional price on a replacement mask cannot be applied to an exchange made after the promotion has ended.

 

Condition and Return of Mask

• The original mask must be returned to YourCPAPShop before the replacement mask is shipped.
• The replacement mask must be returned with all applicable components and accessories originally supplied with the mask. The mask must be returned in reasonable condition and must not have been damaged through misuse or improper handling.

 

Number of Exchanges

Each original mask purchase is eligible for a maximum of two exchanges under the 30-Day Mask Assurance Program.

 

Shipping

Customers are responsible for return shipping to YourCPAPShop and shipping costs associated with sending the replacement mask.

No return shipping labels will be provided.

 

Program Eligibility

YourCPAPShop reserves the right to refuse or discontinue the 30-Day Mask Assurance Program for any customer we reasonably determine to be abusing or repeatedly misusing the program.

For questions regarding the program, please contact us at +1 (844) 476-3160 or info@yourcpapshop.com.